|
Projects> Customer
Focus Mystery Shopping
for Medway
Customer Focus Mystery Shopping
for Medway
<< Go
Back
Medway
Council
currently has customer standards
for responses by telephone, letter and face to face and We carried
out a 'mystery shopping' exercise to evaluate customer service through
all these access channels. This work encompassed benefits and taxation,
'front line' staff, development and building control, local land
charges, housing, licensing, adoption
services, leisure services, economic development and schools admissions.
The MVA team also evaluated responses to enquiries made by email
and via the internet.
|
